Refund policy

Returns

Due to the nature of fragrance products, returns are accepted only if a maximum of 5 ml of the fragrance has been used. If more than 5 ml has been used, the item will not be eligible for a return or refund, subject to applicable consumer protection laws.

All returned items must include the original packaging, boxes, caps, labels, seals, accessories, and any other items included with the order. Everything must be returned in the same condition as it was originally shipped.

Returns will not be accepted if any original packaging, labels, or included items are missing, damaged, altered, or not returned in their original condition, except where applicable law requires otherwise.

How to start a return

Please contact us before returning any item. Our team will review your request and confirm whether the product meets the return eligibility requirements.

Unless otherwise stated or required by applicable law, customers are responsible for return shipping costs for change-of-mind returns.

Please do not send any item back before receiving return instructions from our team.

Damages and issues

Please inspect your order upon delivery and contact us immediately if you receive a damaged, defective, or incorrect item.

Please include your order details and clear photos of the fragrance and its packaging to help us assess the issue. These cases will be reviewed individually and handled in accordance with applicable consumer protection laws.

Exceptions and non-returnable items

A fragrance may not be eligible for return if:

  • More than 5 ml of the fragrance has been used.

  • The original packaging, box, cap, labels, seals, or included accessories are missing.

  • The product or its packaging has been damaged, altered, or is not in the same condition as when shipped.

  • The item does not meet the return requirements outlined in this policy, subject to applicable law.

If you have questions about whether a specific item qualifies for a return, please contact us before sending it back.

Exchanges

Please contact us to ask about exchange options before returning your item. All exchanges are subject to the same product condition, usage, and original packaging requirements outlined in this policy, subject to applicable consumer protection laws.

Refunds

Once we receive your returned item, we will inspect the fragrance, assess the amount used where reasonably possible, and verify that all original packaging, labels, and included items have been returned in the required condition.

For exchange requests, we will review your request and respond within 2–5 working days at most after receiving the returned item.

If a refund is approved, it will be issued to your original payment method unless otherwise stated or required by law. Please note that your bank or payment provider may require additional time to process the refund.

If the item exceeds the 5 ml usage limit or fails to meet the packaging and condition requirements, the refund or exchange may be declined, subject to applicable law.

If you do not receive an update within the stated timeframe or experience an unreasonable delay in receiving your approved refund, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, incorrect, misdescribed, or undelivered goods.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged or incorrect items, please contact us at rumorfragrances@gmail.com.